Refund & Cancellation Policy

1. Free Plan

The Free plan requires no payment and is not subject to refunds. You can use the Free plan indefinitely at no cost. Downgrading from a paid plan to the Free plan is always available.

2. Pro Plan — Refund Eligibility

• Monthly subscriptions: The 14-day refund window applies from each billing date
• Annual subscriptions: The 14-day window applies from the initial purchase date only. Pro-rated refunds for unused months may be considered in exceptional cases
• After 14 days: Refunds are generally not available. However, we review special circumstances on a case-by-case basis (e.g., extended service outages, billing errors)
• Free trial to paid: If your free trial converts to a paid subscription and you cancel within 14 days of the conversion date, you are eligible for a full refund

3. Team / Enterprise Plan

Refunds for Team and Enterprise plans are governed by the terms of your individual enterprise agreement. Please contact your dedicated account manager or reach out to billing@peerflux.in for details.

4. How to Request a Refund

To request a refund:

1. Email us at billing@peerflux.in with the subject line "Refund Request"
2. Include your registered account email, plan name, payment date, and reason for the refund
3. Provide your payment transaction ID if available

We will acknowledge your request within 2 business days and communicate a decision within 5 business days.

5. Refund Processing Timelines

Once a refund is approved, it is initiated within 2 business days. The time for the refund to reflect in your account depends on your payment method:

All refunds are processed to the original payment method. No deductions or processing fees are applied to refunds.

6. Cancellation Policy

You can cancel your subscription at any time from your account settings dashboard. Upon cancellation:

• You retain access to Pro features until the end of your current billing period
• No further charges will be made after cancellation
• Your account will automatically downgrade to the Free plan at the end of the billing period
• Recordings and associated data will be retained for 30 days after the downgrade, then permanently deleted
• Cancellation does not generate an automatic refund — if you are within the 14-day window, you must separately request a refund

7. Non-Refundable Scenarios

Refunds are not available in the following cases:

• Accounts suspended or terminated due to Terms & Conditions violations
• Requests made after the 14-day refund window (unless exceptional circumstances apply)
• Partial period usage after the refund window has closed
• Voluntary plan downgrades — the price difference is not refunded
• Promotional, discounted, or coupon-based purchases (unless explicitly stated in the offer terms)
• Third-party service charges or integration costs

8. Service Outage Credits

In the event of an unplanned service outage exceeding 24 continuous hours, paid-plan customers may be eligible for a service credit. Credits are calculated on a pro-rated basis for the downtime period and applied to your next billing cycle. Service credits are not issued as cash refunds.

Enterprise / Team plan customers with SLA agreements should refer to their enterprise agreement for uptime guarantees and credit terms.

9. Currency & Taxes

All refunds are processed in Indian Rupees (₹). The GST component of your payment is refunded along with the base subscription amount. The total refund amount matches the original transaction amount.

10. Disputes & Escalation

If your refund request is denied and you believe the decision is unjust, you may escalate through the following steps:

1. Reply to the denial email with additional context — our billing team will re-review within 5 business days
2. If unresolved, escalate to support@peerflux.in
3. If still unresolved, contact our Grievance Officer as outlined in our Privacy Policy

We are committed to resolving all billing disputes fairly and promptly. If you are considering a chargeback with your bank, we kindly request that you contact us first so we can attempt to resolve the issue directly.

11. Contact

For billing and refund inquiries: