Refund Policy

Last updated: May 1, 2026

1. Overview

At PeerFlux, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions for refund requests on our paid plans.

2. Free Plan

The Free plan requires no payment and therefore is not subject to refunds. You can use the Free plan indefinitely at no cost.

3. Pro Plan — Refund Eligibility

  • 14-Day Money-Back Guarantee: If you are not satisfied with the Pro plan, you may request a full refund within 14 days of your initial purchase or renewal.
  • After 14 Days: Refunds are generally not available after the 14-day period. However, we review special circumstances on a case-by-case basis.
  • Annual Plans: For annual subscriptions, the 14-day refund window applies from the date of purchase. Pro-rated refunds may be considered for unused months in exceptional cases.

4. Enterprise Plan

Enterprise plan refunds are governed by the terms of your individual enterprise agreement. Please contact your account manager for details.

5. How to Request a Refund

To request a refund, please:

  1. Email us at billing@peerflux.io with the subject line "Refund Request"
  2. Include your account email address and the reason for the refund
  3. Provide your payment transaction ID if available

We aim to process all refund requests within 5–7 business days. Approved refunds will be credited to your original payment method.

6. Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

  • You will retain access to Pro features until the end of your current billing period
  • Your account will automatically downgrade to the Free plan
  • No further charges will be made
  • Your data will be retained for 30 days after downgrade, then removed from Pro-tier storage

7. Non-Refundable Cases

  • Accounts terminated due to Terms of Service violations
  • Partial months of service
  • Downgraded features after voluntary plan change
  • Third-party service charges or add-ons

8. Disputes

If your refund request is denied and you believe this is unjust, you may escalate by contacting support@peerflux.io. We are committed to resolving all disputes fairly and promptly.

9. Contact

For billing and refund inquiries:

Email: billing@peerflux.io
Support: support@peerflux.io
Address: PeerFlux Technologies, Inc.